Shipping & Returns
- How do I get FREE GROUND shipping on my order?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- Do you ship outside of the USA?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- How much is shipping?
- When will I receive my order?
- Do you offer expedited shipping?
- Can I have my order sent to more than one address?
- Can I send an order to a country other than the United States?
- What could cause a shipping delay?
- Delays by shipping companies
- Delays during holiday seasons between Thanksgiving and Christmas
- Item is on backorder
- Undeliverable packages (orders returned to us)
- Billing address information is inconsistent with what is on the credit card record
- Restocking Fee
- Return Shipping Costs
- Outgoing Shipping Costs
Q: How do I get FREE GROUND shipping on my order?
All Orders Ship Free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping applies only to the lower 48 states.
Q: How fast is my order processed?
Orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: When will my order ship?
All shipments leave Monday through Friday. Most shipments will leave the same day orders are placed, if placed during regular business hours. If there are any known delays, we will let you know as soon as possible, generally through the e-mail address provided on your order.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, to ensure you receive your order as soon as possible. We ship UPS, FedEx, USPS, OnTrac, and LSO. Please include your PO Box address (if applicable) and your physical address. While we do offer express service, most orders are delivered within 3 business days. If you need expedited shipping service please contact us to request a quote.
Q: Do you ship outside of the USA?
Sorry, we currently do not ship to Alaska, Hawaii, Canada, non-Continental US Territories, or Internationally.
Q: How will you ship my order?
We ship primarily through UPS and FedEx, some shipments may be shipped by US Priority Mail, OnTrac, and LSO. Please include your PO Box address (if applicable) and your physical street address.
Q: Do you ship to Alaska and Hawaii?
Sorry, we currently do not ship to Alaska, Hawaii, Canada, non-Continental US Territories, or Internationally.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it from there.
Q: Do you ship to Canada and US Territories?
Sorry, we currently do not ship to Alaska, Hawaii, Canada, non-Continental US Territories, or Internationally.
Q: How much is shipping?
All Orders Ship Free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping applies only to the lower 48 states.
Q: When will I receive my order?
All shipments are sent by the ground service of our choice, to ensure you receive your order as soon as possible. We ship UPS, FedEx, USPS, OnTrac, and LSO. Please include your PO Box address (if applicable) and your physical address. While we do offer express service, most orders are delivered within 3 business days. If you need expedited shipping service please contact us for a quote. Standard ground shipments will take 1-5 business days to arrive, (a business day is a non-holiday weekday, weekends are not counted). Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 5 business days.
Q: Do you offer expedited shipping?
Yes. However, we have several warehouse locations to ship from. Your order will be shipped from the closest warehouse that has your item in stock to ensure the quickest shipping time. Expedited shipping is available for an additionl charge. You can choose 3-Day, 2-Day or Next Day service. Please contact us with your shipping needs for a quote. Note; Most Next Day Air Service starts at about $50.00. Next Day Air Shipping for a Set of Extendable Towing Mirrors start at about $100.00
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the lower 48 United States.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for corrected address information.
Unforeseen circumstances with the Service Carrier.
Q: Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. When the original package does show, as it usually does, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it.
Q: Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Q: Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, while shipping the backordered item as soon as it becomes available. Or, hold your order for complete shipping when all items are in stock, depending on the time frame of the backordered item.
Q: Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address" etc., will be credited back to the customer's credit card on file, less fair and reasonable shipping and handling fees.
Q: Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Q: Return Shipping Costs
Return shipping is the customer's responsibility. Please do not return any item without contacting us. You will receive the correct return shipping address and return authorization (RA#) for your order. Returned items received at the warehouse without proper authorization will not be processed.
Q: Outgoing Shipping Costs
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.